If a referral does not result in a scheduled appointment, what is the next step?

Notifying the referring provider is crucial in maintaining effective communication and ensuring continuity of care for the patient. When a referral does not lead to a scheduled appointment, informing the referring provider allows them to be aware of the situation and take any necessary action. This communication can include discussing alternative options with the patient or determining if further follow-up is needed.

Additionally, it reinforces a collaborative approach to patient care, as the referring provider plays a key role in managing the patient's overall treatment plan. They may also have insights or resources to help address any barriers the patient faced in scheduling the appointment.

While documenting the incident and notifying the patient are also important steps, keeping the referring provider informed is essential for understanding the broader context and ensuring that the patient's needs are still being addressed effectively.