What action is taken from the workqueue list to access a referral record?

To access a referral record from the workqueue list, the appropriate action is to double-click on the patient. This action allows the user to retrieve and view the detailed information associated with that patient's referral record. It is a direct way to access the specific data needed for further management or review, ensuring that the user can quickly navigate to the relevant details without additional steps.

In this context, some of the other actions mentioned do not facilitate access to the referral record. Deleting a referral would permanently remove the data, and creating a new referral implies initiating a new record rather than accessing an existing one. Sending a message might help in communication or passing information but does not provide access to the specific referral details needed for review or action. Thus, double-clicking the patient is the most effective way to focus on the intended referral record.