What does the referral management workqueue include?

The referral management workqueue is designed to help healthcare organizations efficiently manage both internal and external referrals. It includes both types of referrals because it is crucial to track and oversee the entire process, ensuring that patients are directed to the appropriate providers, whether they are within the same healthcare system (internal) or from outside facilities (external).

Integrating both internal and external referrals in one workqueue streamlines operations and improves patient care by providing a comprehensive view of ongoing referrals. This allows healthcare providers to monitor the status of referrals, ensure follow-ups occur in a timely manner, and maintain continuity of care across different facilities. The system is built to facilitate communication and coordination among various departments or entities involved in patient care.

In contrast, limiting the workqueue to only internal or only external referrals would hinder the ability to have a holistic approach to referral management, potentially leading to gaps in patient care or oversight in tracking the complete referral pathway. All appointments booked for the day, while crucial for scheduling, do not encompass the specific task of managing referrals effectively.