What type of feedback is essential for refining the referral process in Epic?

Feedback from specialists that highlights areas for improvement is essential for refining the referral process in Epic because specialists possess specific insights into the workflow and patient care dynamics that can impact referral effectiveness. Their experiences can reveal bottlenecks or inefficiencies in the process, as they are the ones who receive referrals and engage with patients referred to them. This specialized perspective ensures that changes made to the referral process are grounded in practical realities, ultimately enhancing communication between different care providers and improving patient outcomes.

While feedback from patients may provide valuable insights about their experiences, it doesn't necessarily address systemic issues that specialists might identify. Similarly, feedback focusing solely on administrative tasks or collected from social media may not cover the nuances of clinical interaction and referral efficacy that specialists are best positioned to evaluate. It is the targeted insights from specialists that directly influence the optimization of the referral process in a structured healthcare system like Epic.