Which role in Epic is responsible for creating, managing, and resolving referrals?

The role responsible for creating, managing, and resolving referrals in Epic is Care Coordinators. This position is essential in the healthcare system, as Care Coordinators serve as a bridge between patients and various healthcare services. They handle the logistics involved in the referral process by ensuring that patients receive timely access to specialists or other services as needed. Care Coordinators keep track of referral requests, follow up on referrals to ensure patients attend their appointments, and resolve any issues that may arise during the referral process.

While other roles like Medical Assistants, Nurses, and Physicians also play significant parts in patient care, their primary responsibilities differ from the management of referrals. Medical Assistants typically assist with administrative tasks and support clinical staff, while Nurses primarily focus on direct patient care and education. Physicians are primarily responsible for diagnosing and treating patients and may recommend referrals, but they do not typically manage the referral process themselves.