Why is it important to create a referral record for referrals received via fax or mail?

Creating a referral record for referrals received via fax or mail is essential to ensure that the information is visible in the Epic system for effective tracking. Epic is a comprehensive electronic health record (EHR) platform that integrates various aspects of patient care, including referrals. By documenting referrals within the system, healthcare providers can monitor the status of the referral, follow up as needed, and ensure that all relevant parties are aware of the patient's care pathway.

Visibility in the system not only aids in facilitating communication among healthcare team members but also enhances the ability to track metrics related to referral processes, such as response times and patient outcomes. This centralized access to referral information is crucial for coordinating care effectively and providing the highest quality service to patients. The other options, while they may touch on important aspects of patient care or administration, do not emphasize the critical role of tracking visibility for referrals in the Epic environment.